Customer Service Agent(2)

Posted by Confidential MEMBER16 Nov 6:05 pmLabone, Accra

Receive inbound calls including transferred sales leads and calls from current and potential customers.
Place outbound follow-up calls to sales leads and persuade potential customers to buy our products.
Answer questions about the product details, the company, and issues with account from existing customers.
Assist customers with any basic information about our product and process their orders.
Perform basic account maintenance activities.

Required Skills or Experience

Excellent interpersonal, written, and oral communication skills
Must have a passion and desire to support customers and relate professionally to them
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
Must possess and be able to demonstrate strong influencing and closing skills
Previous experience a plus, but not required

Application Deadline: 18th November,2016

Interested applicants should attach their CV's on this platform.


Industry:
Customer Service
Job type:
Full Time
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