Customer Service Manager

Posted by Sonic Recruitment Services VERIFIED 8 Sep 7:42 amAccra Central, Accra

1.Improve customer service experience, create engaged customers and facilitate organic growth
2.Take ownership of customers issues and follow problems through to resolution
3.Set a clear mission and deploy strategies focused towards that mission
4.Develop service procedures, policies and standards
5.Keep accurate records and document customer service actions and discussions
6.Analise statistics and compile accurate reports
7.Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
8.Keep ahead of industry’s developments and apply best practices to areas of improvement
9.Control resources and utilize assets to achieve qualitative and quantitative targets
10.Adhere to and manage the approved budget
11.Maintain an orderly workflow according to priorities


DEADLINE :31/10/2016

I do not want to be contacted by telemarketers.

GH₵ 1,000 per month (Negotiable)
Customer Service
Company website:
Job type:
Full Time
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