Job Vacancy – Front Desk Officer (Degree Holders Only)

Sparkle Ghana Mobile Services

Company Name

Full-Time

Job Type

Office

Work Setup

1. Welcome customers and attend to them promptly and professionally. 2. Answer phone calls, WhatsApp messages and customer enquiries. 3. Register customer details and record all devices received for repairs. 4. Follow up with technicians on pending repairs and update customers. 5. Assist customers with product enquiries, prices and availability. 6. Record payments, issue receipts and monitor outstanding balances. 7. Handle customer complaints professionally and report issues to management. 8. Monitor website enquiries and online customer orders. 9. Keep the reception area clean, organized and presentable. 10. Submit daily reports on customer visits, repairs, payments and pending jobs. STRICT EXPECTATIONS: * No customer should be ignored. * No unnecessary chatting or social media during working hours. * No idleness when there are pending duties. * No unauthorized refunds, discounts or replacements. * Maintain honesty, punctuality, professionalism and accountability.

Responsibilities

Excellent communication and customer service skills. Basic computer skills (Microsoft Word, Excel and internet usage). Ability to use WhatsApp Business professionally. Good record-keeping and data-entry skills. Strong organizational and multitasking abilities. Basic knowledge of smartphones, accessories and mobile phone services. Good problem-solving and conflict-resolution skills. Ability to communicate clearly and professionally. Honesty, punctuality and attention to detail. Ability to work under pressure with minimal supervision. Good teamwork and interpersonal skills. Professional appearance and positive attitude.

Requirements & Skills

Minimum Bachelor's Degree or equivalent qualification in Business Administration, Communication, Marketing, Management or a related field. Excellent written and verbal communication skills. Strong computer literacy (Microsoft Word, Excel and email). Proficiency in WhatsApp Business and online customer service. Excellent customer relations and interpersonal skills. Strong organizational, administrative and record-keeping abilities. Ability to multitask and work under pressure. High level of honesty, discipline, punctuality and professionalism. Good problem-solving and decision-making skills. Previous experience in reception, administration or customer service is an added advantage.

Minimum Qualification Requirements

less than 1 year

Minimum Experience