It Helpdesk Customer Training Specialist

Full-Time

Job Type

Middle

Career Level

30th April 2025

Application Deadline

Respond to tech inquiries via email, remote sessions, online chats, phone calls, or in-person interactions. - Inform customers about IT products and services. - Walk customers step-by-step through troubleshooting processes. - Assist with troubleshooting hardware and software issues. - Follow up with customers to ensure satisfactory service. - Communicate customer feedback to relevant internal teams. - Onboard customers onto our software solutions. - Develop training materials for customers. - Conduct training sessions for customers to maximize software adoption. - Customize training programs to meet specific customer needs. - Provide ongoing support and guidance post-training. - Monitor training effectiveness and adjust programs as needed. - Collaborate with internal teams to improve customer support and training offerings. - Proven experience in an IT helpdesk or technical support role. - Strong problem-solving skills and ability to guide customers through

Responsibilities

Proven experience in an IT helpdesk or technical support role. - Strong problem-solving skills and ability to guide customers through troubleshooting. - Excellent communication and interpersonal skills. - Experience in training, onboarding, or instructional design is a plus. - Ability to create and customize training materials. - Familiarity with remote support tools and ticketing systems. - Ability to work independently and collaboratively. **Benefits:** - Competitive salary and benefits package. - Professional development and training opportunities. - Collaborative and innovative work environment. - Opportunities for career growth. If you are passionate about IT support and customer training, apply today and become part of our dynamic team!

Requirements & Skills

Diploma, degree and masters degree and other applicable certificates

Minimum Qualification Requirements

1 year

Minimum Experience