Client Relations Manager

Hans Institute

Company Name

Full-Time

Job Type

Office

Work Setup

September 30, 2026

Application Deadline

The Client Relations Manager will lead client engagement, supervise follow-ups, handle inquiries and complaints, monitor leads and improve client satisfaction. The manager will coordinate service updates, maintain accurate client records, support registration and payment conversion, prepare performance reports and ensure the team delivers timely, professional and consistent customer service.

Responsibilities

Applicants must possess strong leadership, communication, customer-service and relationship-management skills. The ideal candidate must be persuasive, organised, target-driven and proficient in Microsoft Office, CRM systems and digital communication platforms. Excellent problem-solving, negotiation, reporting and complaint-resolution skills are essential.

Requirements & Skills

Minimum qualification: HND or bachelor’s degree in Marketing, Business Administration, Customer Service, Communication or a related field. Applicants should have at least two years of relevant experience in client relations, sales or customer service, including supervisory experience. Professional certification in customer service or marketing is an advantage.

Minimum Qualification Requirements

1 year

Minimum Experience