Customer Service Reps Needed Urgently at Tema, Dome and Accra

Full-Time

Job Type

Office

Work Setup

August 26, 2026

Application Deadline

1. *Handle Customer Inquiries & Issues* Answer calls, emails, chats, or walk-in customers. Solve complaints, explain products/services, process requests, and make sure the customer leaves satisfied or with a clear next step. 2. *Maintain Customer Records & Follow Up* Log all interactions in the system, update client info, track complaints to resolution, and follow up so customers feel heard. You’re basically the company’s ears + memory.

Responsibilities

1. *education & tech basics* - minimum shs/wassce. Must be comfortable with computers, email, chat tools, and basic crm systems. 2. *communication & experience* - excellent spoken + written english. Twi is a major plus in ghana. 6 months - 1 year call center or front desk experience is preferred. *2 key skills* 1. *problem-solving & patience* - can stay calm, listen well, and find solutions even when customers are upset or angry. 2. *empathy & professionalism* - makes customers feel valued, keeps a polite tone on calls/chats, and represents the company well at all times.

Requirements & Skills

Must have senior high school certificate or other with experience

Minimum Qualification Requirements

1 year

Minimum Experience