Customer Service Representatives Needed At Accra

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Company Name

Full-Time

Job Type

Office

Work Setup

No specific deadline

Application Deadline

1. *Answer Customer Inquiries* Respond to questions about products, services, pricing, and policies via phone, email, chat, or in person. Provide accurate, clear information to help customers make decisions. 2. *Resolve Complaints & Problems* Listen to customer concerns, apologize when appropriate, investigate issues, and provide solutions. Escalate complex problems to supervisors when needed. Goal: turn unhappy customers into satisfied ones. 3. *Process Orders, Returns & Transactions* Help customers place orders, track shipments, process refunds, exchanges, or cancellations. Ensure all details are entered correctly into the system. 4. *Maintain Customer Records* Document every interaction in the company database or CRM. Update contact info, note complaints, and record outcomes. Accurate records help with follow-up and future service.

Responsibilities

1. *excellent communication skills* speak and write clearly, listen actively, and explain things in simple terms. Must be fluent in the main local language + english. No slang or shouting with customers. 2. *problem-solving ability* stay calm under pressure. Think quickly to find solutions when customers are angry or confused. Know when to solve it yourself vs escalate to a supervisor. 3. *computer & crm literacy* type at least 30 wpm. Comfortable using email, whatsapp business, excel/google sheets, and customer database/crm software. Can learn new systems fast. 4. *patience, empathy & emotional control* deal with rude or frustrated customers without taking it personal. Show you understand their problem. Never argue. Apologize and help, even if it’s not your fault.

Requirements & Skills

Should have completed senior high school or tertiary education

Minimum Qualification Requirements

1 year

Minimum Experience