Customer Service Representative - Pantang

Sylaron Imports

Company Name

Full-Time

Job Type

Office

Work Setup

Key Responsibilities • Respond promptly to customer inquiries via phone calls, WhatsApp, social media, and email. • Assist customers with product information, pricing, and order placement. • Process and confirm customer orders accurately. • Guide customers through payment procedures including MoMo payments. • Track and update customers on delivery status. • Resolve customer complaints or escalate issues when necessary. • Maintain accurate records of customer interactions, orders, and payments. • Follow up with customers to ensure satisfaction and encourage repeat purchases. • Support promotional campaigns and inform customers about new products or offers. • Work closely with the operations and delivery team to ensure smooth order fulfillment.

Responsibilities

Requirements • Minimum of Senior High School (SHS) certificate; Diploma or higher is an advantage. • Previous experience in customer service, sales, or online order management is preferred. • Good communication and interpersonal skills. • Ability to use WhatsApp Business, social media platforms, and basic computer applications. • Strong problem-solving skills and attention to detail. • Ability to work under pressure and handle multiple customer requests. Key Skills • Customer relationship management • Communication and negotiation skills • Problem-solving ability • Time management • Basic digital and order management skills

Requirements & Skills

Requirements • Minimum of Senior High School (SHS) certificate; Diploma or higher is an advantage. • Previous experience in customer service, sales, or online order management is preferred. • Good communication and interpersonal skills. • Ability to use WhatsApp Business, social media platforms, and basic computer applications. • Strong problem-solving skills and attention to detail. • Ability to work under pressure and handle multiple customer requests.

Minimum Qualification Requirements

1 year

Minimum Experience