Aftersale Executives

Posted by Tonaton.com Limited MEMBER
25 days
Apply for this job

Job location
Accra
Company / Employer
Tonaton.com
Job type
Full Time
Minimum qualification
Higher National Diploma
Industry
Ecommerce & Internet
Business Function
Customer Support
Educational specialization
Business & Management
Maximum age
40
Gender preference
Any
Skills
Customer Service
Required experience (years)
1

About the role

Tonaton.com is committed to helping the people of Ghana buy and sell online safely. We want to build a great online platform that facilitates online and offline transactions so that people can find great deals with convenience. We are Ghana’s largest consumer internet company and are looking for top talent to join our team.
This is a unique opportunity to work for a fast-moving company, which will offer you a challenging environment with exposure to international teams, trends, and businesses.

Job purpose
Generate revenue by selling on the phone to both individuals, corporate and
small business customers to ensure that Tonaton.com stays the top classified
and e-commerce site in Ghana. Also, to improve the efficiency of Vertical Management (VM) operations through a Call Centre based support.

Key responsibilities and duties
The executive must be proactive in responding and handling different queries, requests, and complaints of customers as well as fully aware of the company’s policies and procedures on products and services
Adhering to all Tonaton.com’s quality guidelines in reviewing ads with the highest quality
Anticipating problems and needs of customers and providing solutions
Handling high-pressure workload
Maintaining high confidentiality of valuable information
Be knowledgeable of the products and services of the organization
Conducting periodic surveys to maintain and improve quality inventory on the site; customer experience
Proactively coming out with challenges and solutions within the area of work.
Meeting daily, weekly and monthly KPIs
Ensuring working tools are always in their right conditions
Any other responsibilities assigned by the line manager

Eligibility/Personal qualities:
6 months - 2 years’ work experience with face to face sales/marketing to businesses
Excellent spoken and written English
Professional certificate in marketing/sales or a degree
Computer knowledge with Excel and effective browsing skill

Personal qualities:
Highly self-motivated, willing to learn and quickly adapt to new processes
Great ability to work both independently and in a team
Result oriented
Trustworthy

What You Can Expect from Us:
Work with some of the best entrepreneurs and operators in the field, coming from successful international companies such as Skype, Kinnevik, Klarna, Amazon and Naspers.
Working with a team that has a proven track record of building successful Internet companies
An opportunity to work for a fast-moving company that offers a challenging, fun and international environment
Excellent career advancement opportunities
Flat hierarchies within an energetic and highly motivated team

Start date: As soon as possible.

Apply for this job

More ads from Tonaton.com Limited