Aftersales Executive (AOL)

Posted by Tonaton.com Limited MEMBER
16 days
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Job location
Accra
Company / Employer
Tonaton Limited
Job type
Full Time
Industry
Ecommerce & Internet
Business Function
Customer Support
Application deadline
2019-11-29
Required experience (years)
1

About the role

Tonaton.com is committed to helping the people of Ghana buy and sell online safely. We want to build a great online platform that facilitates online and offline transactions so that people can find great deals with convenience. We are Ghana’s largest consumer internet company and are looking for top talent to join our team.
This is a unique opportunity to work for a fast moving company, which will offer you a challenging environment with exposure to international teams, trends and businesses.

Responsibilities
We are looking for a an Aftersales Executive who will be responsible for selling to businesses and dealers to ensure Tonaton stays the top classified site in Ghana while maintaining a relationship with them. The role involves listening to customers and understanding their needs before proposing suitable packages for them.
Job purpose and key duties:
Sell membership and listing packages by establishing contact and developing relationships with prospects.
Identify Value Added Service opportunities by researching and analyzing sales options.
Maintain relationship with clients by providing support, information, and guidance.
Manage the CRM database to a high degree of accuracy.
Prepare reports by collecting, analyzing, and summarizing information.
Maintain quality service by establishing and enforcing organizational standards.
Contribute to team effort by accomplishing results as needed.
Liaise effectively with all departments within Tonaton to ensure customer requirements are met.
Eligibility and personal qualities
Experience in customer service
Must be internet savvy
Good computer skills
Excellent selling skills with the ability and desire to sell
Exceptionally positive, confident and determined approach
Resilient with the ability to cope with rejection
Excellent time management and organizational skills
Can work independently and as part of a team
Excellent oral and written communication skills
Attention to detail
Proficiency in Google Docs and Sheets is an advantage

What You Can Expect from Us
Work with some of the best entrepreneurs and operators in the field, coming from successful international companies such as Skype, Kinnevik, Klarna, Amazon and Naspers.
Working with a team that has a proven track record of building successful Internet companies
An opportunity to work for a fast moving company that offers a challenging, fun and international environment
Excellent career advancement opportunities
Flat hierarchies within an energetic and highly motivated team

Start date: As soon as possible.

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