Job Title: Property Brokerage Quality Assurance Executive
Tonaton.com is committed to helping the people of Ghana buy and sell online safely. We want to build a great online platform that facilitates online and offline transactions so that people can find great deals with convenience. We are Ghana’s largest consumer internet company and are looking for top talent to join our team.
Job purpose: To ensure world-class quality of Tonaton.com’s inventory
Key responsibilities and duties:
On a daily basis, improve and maintain Tonaton.com’s brokerage service through audits
Continuously train the team to achieve top quality sales and brokerage service through a collaborative approach
Maintain a quality report per executive and an overall quality report of the entire brokerage service
Perform pre-set daily checks on the process and correctly report the mistake percentage in the KPI reporting document
Conduct surveys on sold properties on the brokerage service
Stay up-to-date with local and global guidelines
Take full ownership of the quality of the brokerage service.
Proactively come up with solutions to problems within your area of responsibility
Sales experience in the property industry
A strong understanding of the processes involved in property brokerage
A good customer service background
Excellent written and spoken English
Eye for detail
Good excel skills
What You Can Expect from Us
Work with some of the best entrepreneurs and operators in the field, coming from successful international companies such as Skype, Kinnevik, Klarna, Amazon, and Naspers.
Working with a team that has a proven track record of building successful Internet companies
An opportunity to work for a fast-moving company that offers a challenging, fun and international environment
Excellent career advancement opportunities
Flat hierarchies within an energetic and highly motivated team
Start date: As soon as possible.
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