Customer Service Executives

Posted by Dela Group Ltd MEMBER
11 days
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Job location
Accra
Company / Employer
Dela Group Ltd
Job type
Full Time
Minimum qualification
Higher National Diploma
Industry
Wholesale & Retail
Business Function
Customer Support
Total vacancies
1
Gender preference
Any
Application deadline
2018-06-30
Required experience (years)
1

About the role

Job Description
Sell company products
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Qualification and Requirements
A minimum of an SHS certificate is required
At least 1 year work experience

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