Guest services Supervisor

Posted by Premium Jobs MEMBER12 Feb 2:09 pmAccra Central, Accra

This position directly manages buggies, boats and Kiosk Operations, Wheelchair and Stroller Rentals, Club Car Services, Annual Pass and Multi-Park Ticket Sales and the Colleagues working in these areas. Ensure consistent housekeeping standards, stock replenishment and cash handling standards. Additionally, manage schedules, breaks, inventory, perform spot checks, deliver on the job training and perform praise or coaching where applicable.

Responsibilities:
Promptly greet Guests in a friendly and professional manner
Respond appropriately to Guest inquiries and concerns to ensure total Guest satisfaction when it comes at the services handled by that person.
Resolve Guest issues to resolution in an effort to improve the Guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations
Ensure all equipment is in working order and report malfunctions and follow up on repairs.
Assist with stock requisitions by reviewing stock levels and by forecasting anticipated business volume for the upcoming requisition period Train all Colleagues in suggestive selling and up-selling techniques to assist in achieving maximized profitability with Zero accidents. Conduct performance evaluations, training, guidance, coaching, regular briefings and meetings, and counseling of Colleagues Assist with preparing schedules in line with the anticipated business volume
Propose enhancements to the services level or experience provided to the customer. Attend training and development programs in order to promote personal and career growth Comply with standards at all times in order to drive and improve business excellence through monitoring, analyzing performance and taking corrective or preventative action. Understand and follow all Standard Operating Procedures in order to exceed the operational requirements and ensure Guests receive the highest standards of quality and service. Contribute to the achievement of objectives, action plans and key performance indicators in the Company.
Enforce and adhere to all U.A.E. Laws, Health, Safety, and Environmental Policies and Company rules and regulations, report safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all Guests and Colleagues.
Assist with emergency situations that may arise in order to minimize possible damage, loss or injury to any Guests, Colleagues or Company property Represent and promote the Company in a positive manner at all times in order to maintain a professional brand image to all concerned stakeholders. Display a friendly, helpful and cheerful attitude while communicating effectively with Guests and fellow Colleagues.

In order to be qualified for this role you should possess the below criteria:

Essential:

High School Diploma
A minimum of 1-year experience as a Team Leader or Supervisor
A minimum of 3 years’ experience in Guest Service or Hospitality Operations

Effective oral and written communications skills in English

Ability to calculate simple mathematics and collect different modes of payment accurately

Possess good interpersonal skills for interacting with people

A team player and have the ability of meeting assigned targets

Multi-tasking, problem solving and judgement skills

Proficient user of MS Word, Excel, PowerPoint and Outlook

Desirable:

Tertiary Certificate or Diploma in a Hospitality or Communication-related field
Previous experience in a similar role in Hospitality in the U.A.E.

Ability to communicate in Arabic and English.

Possess good leadership qualities


Industry:
Hotel, Travel & Leisure
Company website:
careers.dubaiparksandresorts.com/vacancy-details/?id=138901
Job type:
Full Time
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 Application deadline: 31 Mar 2019
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 Application deadline: 31 Mar 2019
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