IT Tech Support Officer

Posted by BCL Consulting MEMBER
9 days
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Job location
Accra
Company / Employer
BCL CONSULTING
Job type
Full Time
Industry
IT & Telecom
Business Function
IT & Telecom
Salary (per month)
GH₵ 1,200 - 2,000
Gender preference
Any
Required experience (years)
1

About the role

As a Junior Computer Engineer, you will work as a team with other technical Officers to carry out responsibilities listed below but not limited to the list. You will work under the leadership of Projects to:
Work by the values of ITRUS
Innovate and solve technical problems for Clients with team mates
Define project/task duration, required resources, deliverable and ensuring project/tasks are delivered within indicated time frame.
Be ready and informed about assignments before Week Plan Meetings
Keep Communication alive within team about Client issues, tasks, happenings
Receive Client calls and working with team for resolution
Plan for tasks weekly and projects
Work by Schedules designed for Back-up Clients, ESET & Kaspersky support Clients
Be Custodian of tools and resources allocated to technical department for work
Efficiently manage work, resolution and response times.
Identifying opportunities to Cross-sell company services and solutions to Clients who do not use our full range of service and offerings
Take all required product certifications as expected per company goals
Ensuring documentation of tasks on OS Tickets Portal and developing reports for projects carried out
Analyzing OS Tickets monthly under the leadership of Projects to form a knowledge base
like recurring issues, frequent Client caller, uncompleted tasks, unrecorded tasks, discovered working solutions for pertinent problems.
Foster team spirit and purpose within your team.
Attending training/info sessions/webinars organized by product partners, suppliers and
distributors on behalf of the company.
Engage Clients, measure satisfaction and forward concerns at Week Planning Meetings
for more meaningful discussion.
Qualifications and Education Requirements
Comptia A+ and Network+
Microsoft Certified IT Professional (MCITP) & Microsoft Certified Solutions Expert
(MCSE)
A good working knowledge of computer systems and Router Configuration
Cable and Wireless network installation
Windows server administration
Knowledge of VPNs and PBX systems
PC troubleshooting and repair
A good working knowledge of Microsoft Operating systems & Linux distros
A university degree will be an added advantage

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