Responds to telephone inquiries from providers.
Verifies online adjudication systems.
Makes suggestions for ways of improving workflows and processes.
Records and forwards feedback to the appropriate Manager.
Supports various projects and analyses using Excel, Word, and other computer software.
Logs details of calls.
Assists with other duties as required.
Handles complex inquiries independently, utilizing strong listening and problem-solving skills.
Works effectively with people, maintaining a pleasant telephone manner.
Thrives in a busy environment.
Strong attention to detail, organizational skills, and the desire for continuous learning are needed to meet the expectations of this role.
Assumes ownership of the position and accountability for information relayed to providers.
Demonstrates advanced customer service skills on a daily basis.
WHAT YOU WILL HAVE:
Computer proficiency, particularly with Microsoft Office (i.e. Word and Excel) is required.
Preference will be given to individuals with proven customer service experience with either in-person or over-the-phone contact. A true commitment to a career as a call center representative is an absolute must.
We are an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting, and valuing their unique perspectives, backgrounds, and experiences.
We are a group of companies established in 1972. Our core services are Construction services. We have evolved, Modern and Dynamic. We are equal employers with no outer discrimination against race, sex, and tribe. We empower our workforce to strive and unleash their productivity remotely and or on-site.
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- Don’t pay any upfront fees
- Don’t go to remote places for interviews
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