Who is a customer service executive?
A Customer service executive is responsible for attending to and responding to customer complaints and concerns. They achieve this by answering phone calls and emails from customers. They also take orders and try to resolve all complaints and respond to inquiries by customers.
What does a customer service executive do?
A customer service executive is tasked with making the customer happy by listening to them and providing them with the help they need to be satisfied. They make phone calls, reply to emails and do the necessary internal coordination needed to solve the customer's problems.
Customer service executive Job Roles and Responsibilities
Customer service executives are at the forefront of the organization’s public relations managing customers and helping them through their challenges. These are some of their roles and responsibilities in Ghana.
- Receive phone calls and collect complaints from customers.
- Open tickets and allocate complaints internally for resolution.
- Get leads for the sales team
- Communicate with clients and explain processes to them
- Prive valid and accurate information to clients that is complete
- Follow internal procedures to ensure problems and complaints are addressed.
- Keeping records of customer engagements and interactions
- Take feedback on the quality of customer
Requirements for customer service executive Jobs in Ghana
- A bachelor’s degree in a related field.
- A minimum of 1 year’s experience.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of Customer relationship management (CRM) systems.
- Computer skills.
Skills for a customer service executive in Ghana
Customer service executives of all types like need relevant skills to succeed at their job. Some of them are;
- Customer Service
- Mediation and conflict resolution skills
- Listening skills
- Attention to detail
- Ability to work individually and as part of a team
- Communication
- Commitment to Learning
- Flexibility
- Professionalism
- Teamwork
- Communication skills
- People skills
- Planning and multi-tasking
- Self-motivated with a high energy level
- Verbal communication
How much does a customer service executive make in Ghana?
The salary of a construction worker in Ghana per month is from GH₵2,210 to GH₵6,690 and an average of GH₵4,340 (According to salaryexplorer)
Frequently asked questions (FAQs)
How to find Customer Service Executive jobs in Ghana?
You can find Customer Service Executive jobs in lot of ways. Usuallly jobs platforms like BikroyJOBS are the most preferred way, you can also look into the national news papers and employer's websites. If you want to find Customer Service Executive jobs easily online, then visit BikroyJOBS and choose from Customer Service Executive jobs in Ghana.
What is the salary of Customer Service Executive?
Salary ranges for Customer Service Executive depends on the types of employers, location, and require experiences. You can find Customer Service Executive jobs with salary range from BDT 8,000 to more.
What are the most important qualities of a also require some skills, each and every roles are different, you can check from the requirement lists, but commonly it is requires to meet below expectations:
1. Education
2. Skills
3. Age
4. Experience