Who is a Help Desk Executive?
Help desk executives are responsible for providing technical help and assistance often related to computer systems, hardware systems, and software programs. They are the go-to people for making inquiries and getting queries about issues responded to. They help clients and customers in a very professional, timely, and accurate manner. Find Help Desk Executive jobs in Ghana in Greater Accra, Ashanti, Brong-Ahafo all on Tonaton.com.
What does a Help Desk Executive Do?
A help desk executive is primarily responsible for responding to users and clients and supporting them through issues they may have encountered with excellent and professional customer service experiences. They are mostly needed in industries with products that require some form of instruction, help, and support to clients.
Help Desk Executive Job Roles and Responsibilities
Help desk executives are responsible for the following:
- Following standard customer service practices
- Providing professional help desk support using standard operating procedures
- Logging all complaints and customer engagements and interactions
- Perform remote diagnosis and other support functions on computer systems
- Listen to clients and research questions for information resources
- Responding to all client requests for technical assistance either in person, phone, chat, or email
- Provide professional solutions to problems and advise on next steps
- Helping in updating any training material and manuals for new and revised software and hardware
- Perform computer cleanups
- Direct users to appropriate sources for solutions
- Following up on tickets opened and ensuring problems are completely attended to
Requirements for Help Desk Executive Jobs in Ghana
- Bachelor's degree
- Experience in same or related field
- Excellent customer service
Skills for a Help Desk Executive in Ghana
Help Desk Executives like all need relevant skills to succeed at their job. Some of them are;
- Critical thinking and problem-solving skills
- Ability to work individually and as part of a team
- Commitment to Learning
- Flexibility
- Professionalism
- Excellent oral and written communications skills
- Customer service knowledge
- Teamwork, coordination, and collaboration
- Patience
- Attention to details
- Ability to adapt to environment and situations
- Planning and multi-tasking
How much does a Help Desk Executive make in Ghana?
The salary of an IT Helpdesk worker typically earns an average of GH₵4,040 and could also be making the least amount of GH₵3,270 and high salary of GH₵5,660 (According to salaryexplorer)
Frequently asked questions (FAQs)
How to find Help Desk Executive jobs in Ghana?
You can find Help Desk Executive jobs in lot of ways. Usuallly jobs platforms like BikroyJOBS are the most preferred way, you can also look into the national news papers and employer's websites. If you want to find Help Desk Executive jobs easily online, then visit BikroyJOBS and choose from Help Desk Executive jobs in Ghana.
What is the salary of Help Desk Executive?
Salary ranges for Help Desk Executive depends on the types of employers, location, and require experiences. You can find Help Desk Executive jobs with salary range from BDT 8,000 to more.
What are the most important qualities of a also require some skills, each and every roles are different, you can check from the requirement lists, but commonly it is requires to meet below expectations:
1. Education
2. Skills
3. Age
4. Experience
