A Customer service executive is responsible for attending to and responding to customer complaints and concerns. They achieve this by answering phone calls and emails from customers. They also take orders and try to resolve all complaints and respond to inquiries by customers.
What does a customer service executive do?
A customer service executive is tasked with making the customer happy by listening to them and providing them with the help they need to be satisfied. They make phone calls, reply to emails and do the necessary internal coordination needed to solve the customer's problems.
Customer service executive Job Roles and Responsibilities
Customer service executives are at the forefront of the organization’s public relations managing customers and helping them through their challenges. These are some of their roles and responsibilities in Ghana.
Receive phone calls and collect complaints from customers.
Open tickets and allocate complaints internally for resolution.
Get leads for the sales team
Communicate with clients and explain processes to them
Prive valid and accurate information to clients that is complete
Follow internal procedures to ensure problems and complaints are addressed.
Keeping records of customer engagements and interactions
Take feedback on the quality of customer
Requirements for customer service executive Jobs in Ghana
A bachelor’s degree in a related field.
A minimum of 1 year’s experience.
Excellent interpersonal and written and oral communication skills.
Knowledge of Customer relationship management (CRM) systems.
Skills for a customer service executive in Ghana
Customer service executives of all types like need relevant skills to succeed at their job. Some of them are;
Mediation and conflict resolution skills
Attention to detail
Ability to work individually and as part of a team
Commitment to Learning
Planning and multi-tasking
Self-motivated with a high energy level
How much does a customer service executive make in Ghana?
The salary of a construction worker in Ghana per month is from GH₵2,210 to GH₵6,690 and an average of GH₵4,340 (According to salaryexplorer)