Help desk executives are responsible for providing technical help and assistance often related to computer systems, hardware systems, and software programs. They are the go-to people for making inquiries and getting queries about issues responded to. They help clients and customers in a very professional, timely, and accurate manner. Find Help Desk Executive jobs in Ghana in all on Tonaton.com.
What does a Help Desk Executive Do?
A help desk executive is primarily responsible for responding to users and clients and supporting them through issues they may have encountered with excellent and professional customer service experiences. They are mostly needed in industries with products that require some form of instruction, help, and support to clients.
Help Desk Executive Job Roles and Responsibilities
Help desk executives are responsible for the following:
Following standard customer service practices
Providing professional help desk support using standard operating procedures
Logging all complaints and customer engagements and interactions
Perform remote diagnosis and other support functions on computer systems
Listen to clients and research questions for information resources
Responding to all client requests for technical assistance either in person, phone, chat, or email
Provide professional solutions to problems and advise on next steps
Helping in updating any training material and manuals for new and revised software and hardware
Perform computer cleanups
Direct users to appropriate sources for solutions
Following up on tickets opened and ensuring problems are completely attended to
Requirements for Help Desk Executive Jobs in Ghana
Experience in same or related field
Excellent customer service
Skills for a Help Desk Executive in Ghana
Help Desk Executives like all need relevant skills to succeed at their job. Some of them are;
Critical thinking and problem-solving skills
Ability to work individually and as part of a team
Commitment to Learning
Excellent oral and written communications skills
Customer service knowledge
Teamwork, coordination, and collaboration
Attention to details
Ability to adapt to environment and situations
Planning and multi-tasking
How much does a Help Desk Executive make in Ghana?
The salary of an IT Helpdesk worker typically earns an average of GH₵4,040 and could also be making the least amount of GH₵3,270 and high salary of GH₵5,660 (According to salaryexplorer)