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Welcome to Tonaton.com's Help & Support page
Here you can find answers to our most frequently asked questions and learn about Tonaton.com, how to use it, how to stay safe and get in touch with us.
Posting an ad on Tonaton.com is quick and easy! Simply click the yellow Post Ad button and follow the instructions.
If you are not already logged in, you will need to log in as the first step of posting your ad.
Your ad will go live once it has been reviewed (this usually takes less than 1 hour during office hours).
Please note, all first time posters are verified before ads are approved.
To delete an ad, please go to your ad's page and click on the "Delete ad" option.
Tip: you can find your ad easily by logging in to your account and visiting your "My ads" page!
To edit an ad, please go to your ad's page and click on the "Edit ad" option.
Tip: you can find your ad easily by logging in to your account and visiting your "My ads" page!
To set a new Tonaton.com password, please log in to your account, go to the "Settings" page and enter a new password.
If you have forgotten your Tonaton.com password, you can:
If you have created an account via Facebook, you will not have a Tonaton.com password. You can log in to your account via Facebook without a password.
Ads appear for 60 days, unless you delete them earlier.
Tip: you can keep track of your ads easily by logging in to your account and visiting your "My ads" page!
Your ad may not be live due to one of the following reasons:
• It is still under review - this will show on your My Ads page, under “Ads under review”
• It may have it violated our posting rules - if your ad needs to be edited before it can be published, this will show on your My Ads page, under “Ads that need editing”
• You have used up your free ad allowance
If you have been waiting longer than 24 hours for a response from us, you may have given us the wrong contact details when you posted the ad. Try posting again or contact us.
All of the ads are manually reviewed - if your ad violates our posting rules it will be rejected. You can read what changes you have to make before the ad can be approved in the rejection email.
Of course. Please contact us and we will help you right away.
If you are not receiving responses to our ads, we recommend taking a look at our tips on how to sell fast.
Tonaton.com offers paid features and services that help people promote their ads, facilitate the sales of advertised items, and give businesses a bigger online presence.
These currently include ad promotions, Tonaton.com Membership and the Buy Now service.
We don't allow ads that contain:
Signing up for an account on Tonaton.com is quick, easy and completely free! To sign up on Tonaton.com, please go to the Sign up page and follow the instructions. You can sign up with an email address or through your Facebook account.
Once you have signed up, a link will be sent to your email with instructions on how to verify your email address.
To log in to your account, simply go to the Log in page and enter your email and Tonaton.com password. If you have created an account via Facebook, click on "Continue with Facebook" and follow the instructions.
To log out of your account, simply click the "Log out" option.
To change the details on your account, log in to your account and go to your account's "Settings" page.
If you are having trouble logging in to your account, please check that you have:
If you are still having trouble accessing your account, please contact us.
Tonaton.com is committed to creating a safe and trusted community of buyers and sellers. To deter fraudulent behaviour, we identify every seller who posts ads in our most popular categories, like cars, mobile phones and property. When you post an ad for the first time, we will contact you within 24 hours to verify your identity.
Every month, you can post up to a set number of items for free on Tonaton. Once you have used up this free ad allowance for the month, you can either set up a Membership in order to post more ads, or wait until the first day of the next month when your free ad allowance gets reset.
Buy Now is the easiest and safest way to buy items on tonaton.
Simply look for an ad with the Buy Now option, click on "Buy Now" and fill out the form. tonaton will then contact you to arrange free delivery of the item.
To learn all about the benefits of Buy Now, please visit our "Buy Now on tonaton" page.
To learn all about Top Ads, please visit our Promote your ad page. You can also click "Learn more" under the Top Ad option after you click the "Promote ad" option on your ad.
If you don't see your Top Ad right away, it means that there are more Top Ads available than there are number of Top Ad spots. In this case, each Top Ad is given an equal chance of being displayed.
To see your Top Ad in action, you can try the following:
To learn all about Daily Bump Up, please visit our Promote your ad page. You can also click "Learn more" under the Daily Bump Up option after you click the "Promote ad" option on your ad.
Shop pages are included in all of our Membership packages, so setting up a Membership automatically allows you to get your very own Shop page. Learn about Memberships
To learn all about Membership, please visit our Membership page
Items that are posted in certain categories and locations and are above a minimum listing price can be purchased through "Buy Now", a service offered by tonaton.
When you post an ad that qualifies for Buy Now, your ad is automatically updated to display the "Buy Now" option. tonaton then finds you a serious buyer and takes care of the door-to-door delivery.
tonaton offers a 100% guarantee - we sell your item or return it safely to you. In addition, you are only charged a service charge on successful sales - until then, the service is free!
The service charge depends on the item that you have sold, and is a single charge that covers both the transaction and delivery.
To purchase a voucher, please click the "Promote this ad" button on your ad and follow the instruction on "How to buy voucher".
Need more information on vouchers? Please contact us at support@tonaton.com or 0302 746 911
Your voucher can be used to buy any Top Ad or Bump Up as long as the balance remaining covers the price of the promotion.
If your balance is too low to buy a Top Ad or Bump Up, please contact us to transfer the remaining balance and top it up, or use another voucher that has enough balance remaining.
Please note that vouchers are non-refundable and cannot be redeemed for cash.