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Welcome to Tonaton.com's Help & Support page
Here you can find answers to our most frequently asked questions and learn about Tonaton.com, how to use it, how to stay safe and get in touch with us.
Posting an ad on Tonaton.com is quick and easy! Simply click the yellow Post Ad button and follow the instructions.
If you are not already logged in, you will need to log in as the first step of posting your ad.
Your ad will go live once it has been reviewed (this usually takes less than 1 hour during office hours).
Please note, all first time posters are verified before ads are approved.
To delete an ad, please go to your ad's page and click on the "Delete ad" option.
Tip: you can find your ad easily by logging in to your account and visiting your "My ads" page!
To edit an ad, please go to your ad's page and click on the "Edit ad" option.
Tip: you can find your ad easily by logging in to your account and visiting your "My ads" page!
To set a new Tonaton.com password, please log in to your account, go to the "Settings" page and enter a new password.
If you have forgotten your Tonaton.com password, you can:
If you have created an account via Facebook, you will not have a Tonaton.com password. You can log in to your account via Facebook without a password.
Ads appear for 60 days, unless you delete them earlier.
Tip: you can keep track of your ads easily by logging in to your account and visiting your "My ads" page!
Your ad may not be live due to one of the following reasons:
• It is still under review - this will show on your My Ads page, under “Ads under review”
• It may have it violated our posting rules - if your ad needs to be edited before it can be published, this will show on your My Ads page, under “Ads that need editing”
• You have used up your free ad allowance
If you have been waiting longer than 24 hours for a response from us, you may have given us the wrong contact details when you posted the ad. Try posting again or contact us.
All of the ads are manually reviewed - if your ad violates our posting rules it will be rejected. You can read what changes you have to make before the ad can be approved in the rejection email.
Of course. Please contact us and we will help you right away.
If you are not receiving responses to our ads, we recommend taking a look at our tips on how to sell fast.
Tonaton.com offers paid features and services that help people promote their ads, facilitate the sales of advertised items, and give businesses a bigger online presence.
These currently include ad promotions, Tonaton.com Membership and the Doorstep Delivery service.
We don't allow ads that contain:
Signing up for an account on Tonaton.com is quick, easy and completely free! To sign up on Tonaton.com, please go to the Sign up page and follow the instructions. You can sign up with an email address or through your Facebook account.
Once you have signed up, a link will be sent to your email with instructions on how to verify your email address.
To log in to your account, simply go to the Log in page and enter your email and Tonaton.com password. If you have created an account via Facebook, click on "Continue with Facebook" and follow the instructions.
To log out of your account, simply click the "Log out" option.
To change the details on your account, log in to your account and go to your account's "Settings" page.
If you are having trouble logging in to your account, please check that you have:
If you are still having trouble accessing your account, please contact us.
Tonaton.com is committed to creating a safe and trusted community of buyers and sellers. To deter fraudulent behaviour, we identify every seller who posts ads in our most popular categories, like cars, mobile phones and property. When you post an ad for the first time, we will contact you within 24 hours to verify your identity.
Every month, you can post up to a set number of items for free on Tonaton. Once you have used up this free ad allowance for the month, you can either set up a Membership in order to post more ads, or wait until the first day of the next month when your free ad allowance gets reset.
Doorstep Delivery is the easiest and safest way to buy items on Tonaton.
Simply look for an ad with the Doorstep Delivery option, click on “Order Online” and fill out the form. The seller will call you to confirm the order and arrange a delivery time.
To learn all about the benefits of Doorstep Delivery, please visit our Doorstep Delivery on Tonaton.com page.
To start a chat, go to an ad and click the Chat option. This will open a private chat between you and the ad poster.
To read your chat messages, click the chat icon at the top right of the screen and go to Chats page.
To learn all about Top Ads, please visit our Promote your ad page. You can also click "Learn more" under the Top Ad option after you click the "Promote ad" option on your ad.
If you don't see your Top Ad right away, it means that there are more Top Ads available than there are number of Top Ad spots. In this case, each Top Ad is given an equal chance of being displayed.
To see your Top Ad in action, you can try the following:
To learn all about Daily Bump Up, please visit our Promote your ad page. You can also click "Learn more" under the Daily Bump Up option after you click the "Promote ad" option on your ad.
Shop pages are included in all of our Membership packages, so setting up a Membership automatically allows you to get your very own Shop page. Learn about Memberships
To learn all about Membership, please visit our Membership page
If you want to become a "Verified Seller" on Tonaton, you need to be a member. You can reach out to our sales or customer support team(s) to verify your email, identification number, business name, business geo tagging location, and contact details.
If you want to become a "Verified Employer" on Tonaton, you need to be a member. You can reach out to our sales or customer support team(s) to verify your email, identification number, business name, business geo tagging location, and contact details.
To purchase a voucher, please click the "Promote this ad" button on your ad and follow the instruction on "How to buy voucher".
Need more information on vouchers? Please contact us at support@tonaton.com or 0302 746 911
Your voucher can be used to buy any Top Ad or Bump Up as long as the balance remaining covers the price of the promotion.
If your balance is too low to buy a Top Ad or Bump Up, please contact us to transfer the remaining balance and top it up, or use another voucher that has enough balance remaining.
Please note that vouchers are non-refundable and cannot be redeemed for cash.